TherapyStockings.com
Compression Stockings and Support Hose
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CUSTOMER SERVICE
Our Guarantee
We understand that shopping with us by Internet requires that you have trust in our company, our principles, and our e-commerce technology. We appreciate your trust and want you to know that we will do our very best to earn your confidence every time we process an order for you. TherapyStockings.com is committed to the highest level of customer service and we are not satisfied until you are. If for any reason you are not completely satisfied with your order or your shopping experience, please let us know so we may address your concerns as quickly as possible. You may contact our parent company, Lymphedema Products, LLC, at:

(866) 445-9674 Toll-Free
(866) 854-7800 Fax
1095 Cranbury S River Rd - Ste 24
Jamesburg, NJ 08831
support@TherapyStockings.com

Order Security
Our secure server software encrypts all of your personal information including your credit card information, billing address, etc. The process of encryption takes the information you enter and securely encodes it before transmitting it over the Internet. This encrypted data cannot be read as the information travels from your computer to our server. Once your encrypted information is received by our secure server, it is decoded back into its original form and stored in our secure database. Your credit card information is not transmitted over the Internet again. We will never transmit any sensitive information back to you in an order confirmation e-mail or any other form of electronic communication.

Our Commitment to Privacy
We are fully committed to respecting your privacy and the security of your personal information. We will collect certain information from you during the ordering process such as your name, address, telephone number, e-mail address, credit card information, etc. However, we will never share any of this information with other parties. When you provide us your e-mail address, we will send you e-mails necessary to process your order or respond to a request. We may also send you periodic updates informing you of special offers or other product announcements.
 
PAYMENT & SHIPPING INFORMATION
Order Processing: In-stock orders received before 12 noon US eastern time will be processed and shipped the same day. In-stock orders received after 12 noon will ship the next business day. Orders containing items from multiple manufacturers may arrive in separate shipments at no additional shipping cost.

Payment Options: The TherapyStockings.com accepts Visa, MasterCard, American Express, Discover, and PayPal.

Shipping Carrier: Ground Delivery orders will be shipped via United Parcel Service (UPS) or US Postal Service (USPS). Expedited orders will be shipped via United Parcel Service (UPS) or FedEx.

Shipping Costs: The shipping cost of each order is based on an order's weight, destination zip code, and type of requested delivery service (Ground, Next Day Air, 2nd Day, etc.). Unless otherwise specified orders are shipped Ground Delivery.
 
CUSTOMER ACCOUNT TERMS
Minimum Order: There are no minimum order requirements.

Back-Orders: Back-ordered items will not impact shipment of in-stock items. Shipping charges are prorated for the entire order and invoices are sent with the final shipment. Account settlement is calculated from the date of receipt of the complete order.

Return Policy: Sterile or sealed products cannot be returned. Custom compression garments and devices cannot be returned. All returns must receive advance authorization from TherapyStockings.com. Order discrepancies must be reported within 7 days of receipt of merchandise. Returns after 14 days of receipt cannot be accepted. All products must be returned in their original, undamaged packaging and must be free of physical damage, discoloration, and odors. Refunds for returned merchandise will be issued less original shipping charges. Merchandise returned to us must be shipped at customer's expense. International orders are non-returnable unless defective.