TherapyStockings.com
Compression Stockings and Support Hose
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Home > Frequently Asked Questions
GENERAL FAQs
1. What makes TherapyStockings.com different from other medical supply distributors?
2. How does TherapyStockings.com guarantee the quality and safety of the products I purchase?
3. How do TherapyStockings.com's prices compare to other distributors?
4. What kind of service can I expect from TherapyStockings.com?
 
ORDERING FAQs
1. Why should I register to create a new account when placing my first order through the TherapyStockings.com online store?
2. What should I do if I experience technical problems with the TherapyStockings.com web site or am not sure how to place an order via the online store?
3. What types of payment are accepted at the TherapyStockings.com online store?
4. What is TherapyStockings.com's return policy?
 
SECURITY & PRIVACY FAQs
1. How do I know my information is secure when I place an order through the TherapyStockings.com online store?
2. Does TherapyStockings.com ever share my personal information with other companies?
3. What are cookies and why does the TherapyStockings.com web site use them?
 
GENERAL ANSWERS
Q. What makes TherapyStockings.com different from other medical supply distributors?
A.

TherapyStockings.com is dedicated exclusively to products for compression therapy. Unlike other medical resellers who carry products for a wide spectrum of medical conditions, we focus on supplying only those products appropriate for the safe and effective treatment of edema. Our unparalleled expertise in the field makes us uniquely qualified to supply individuals benefiting from edema management therapy. Our customers value our unwavering commitment to their specific needs and fully appreciate why we are the "Edema Treatment Experts".

Q. How does TherapyStockings.com guarantee the quality and safety of the products I purchase?
A.

TherapyStockings.com obtains all treatment products directly from the manufacturer. Unlike some "discount" distributors, we never purchase medical supplies from undisclosed wholesalers or "middlemen." Purchasing directly from the manufacturer is the only way a compression therapy supplies distributor can guarantee a product's authenticity, quality, and most importantly, its sterility and medical safety. Edema patients are particularly susceptible to infection and trauma to the skin if the highest quality sterile treatment products are not used. When it comes to purchasing these precise treatment supplies, common sense applies. If a "discount" distributor is selling products at prices markedly below those of established and reputable compression therapy industry distributors, the authenticity, quality, and safety of those products is undoubtedly in question. Having worked passionately for over twelve years to improve the quality of care for edema patients nationwide, we sincerely hope individuals will not put at risk the delicate nature of their recovery by purchasing inferior or unsanitary products at questionably low prices. We would much rather see patients, therapists, and other healthcare professionals purchase compression therapy supplies from a reputable distributor, even if that company is one of our established competitors, than to see patients' health put at risk. Our company was founded by one of this country's most skilled, respected, and dedicated compression therapy clinicians, thereby insuring that our core values will always put patient well-being above all else.

Q. How do TherapyStockings.com's prices compare to other distributors?
A.

TherapyStockings.com's prices are extremely competitive, often markedly lower than most outpatient suppliers. Customers purchasing online are able to enjoy our everyday low prices. Even though our prices are low, we sell only the highest quality supplies obtained directly from the original manufacturers and will never substitute inferior or generic products. It is our firm belief that the safe and effective management of edema requires the highest quality treatment supplies from reputable manufactures. To insure their quality and authenticity, these supplies should always be obtained from a well-known and trustworthy distributor.

Q. What kind of service can I expect from TherapyStockings.com?
A.

TherapyStockings.com was founded with the goal of providing the best possible service to edema patients and the professionals who aid in their treatment. We are therefore committed to providing the highest level of customer service and are not satisfied until our customers are. If for any reason you are not completely satisfied with your order or your shopping experience, please let us know so we may address your concerns immediately.

 
ORDERING ANSWERS
Q. Why should I register to create a new account when placing my first order through the TherapyStockings.com online store?
A.

By registering to create a new account when you place your first order with us, you are able to choose a username and password which enables you to login in when you return to our store. This allows us to save one or more shipping addresses for you so that you do not have to enter them again. When you reorder, you can simply select the address to which you wish to have your products shipped. You may also ask us to save your payment information such as billing address and credit card number so you can avoid having to re-enter such information every time you order. Registration will also allow you to view your complete order history so you can review which products you have ordered from us before.

Please Note: If you choose to register with us, your information is stored on a completely secure server where it remains fully protected at all times. When you login to the TherapyStockings.com online store, your information is retrieved via a secure connection and cannot be intercepted by unauthorized parties.

Q. What should I do if I experience technical problems with the TherapyStockings.com web site or am not sure how to place an order via the online store?
A.

If you experience any problems during your online ordering process, please contact us via live chat or send us an e-mail at support@therapystockings.com. We will be happy to guide you through the online ordering process.

Q. What types of payment are accepted at the TherapyStockings.com online store?
A. Our online store accepts Visa, MasterCard, American Express, Discover, and PayPal.
Q. What is TherapyStockings.com's return policy?
A. Sterile or sealed products cannot be returned. Custom compression garments and devices cannot be returned. All returns must receive advance authorization from TherapyStockings.com. Order discrepancies must be reported within 7 days of receipt of merchandise. Returns after 14 days of receipt cannot be accepted. All products must be returned in their original, undamaged packaging and must be free of physical damage, discoloration, and odors. Refunds for returned merchandise will be issued less original shipping charges and a 15% restocking fee based on regular item prices. Merchandise returned to us must be shipped at customer's expense. International orders are non-returnable unless defective.
 
SECURITY & PRIVACY ANSWERS
Q. How do I know my information is secure when I place an order through the TherapyStockings.com online store?
A.

We have taken every precaution to make your transactions secure. The TherapyStockings.com online store is protected by industry-standard security measures including 128-bit SSL (Secure Sockets Layer) encryption. You will know you are in a secure area of our store when the web page address prefix changes from "http://www.therapystockings.com" to "https://secure.therapystockings.com". The "s" at the end of the "http" stands for "secure". You will also see a small padlock icon located in the lower-left, lower-right, or upper-right corner of your screen. If you double-click on the padlock icon your browser will display our security certificate issued by Thawte Server CA, an industry leader in online security. This certificate verifies the validity of the secure connection and is the same system used by all secure web sites.

Additionally, we are displaying the Trustwave insignia on all of our pages. This logo indicates that our web site is tested and certified daily to pass current PCI DSS security standards. Trustwave's security auditing technology allows the Trustwave mark to appear only when a web site's current security status meets the highest published government standards, thereby ensuring credit card and identity information are secure.

Q. Does TherapyStockings.com ever share my personal information with other companies?
A. No. We are fully committed to respecting your privacy and the security of your personal information. We will never share it with other parties.
Q. What are cookies and why does the TherapyStockings.com web site use them?
A. A cookie is a small data file that is stored by your web browser on your computer. Cookies enable you to place an order on our web site. They also allow us to remember what items are in your shopping cart and to recognize you when you return to our online store.